CrewPool · how the model works

How CrewPool works, exactly

Run by The Glamping Group, a Yorkshire event company · joincrewpool.com · prepared 2026-06-27

In one sentence: we introduce event crew to hiring companies. The company hires and pays the crew direct. We charge the company a flat connection fee and take nothing from the worker.

Who is on each side

Crew — people who do event and festival work: bell tents, marquees, staging, power, fencing, bar staff, stewarding, site crew, general labour, crew chiefs. They register free, set the skills they have actually done vs are willing to try, how far they will travel, the dates they cannot work, an optional day rate, and a reference.

Hiring companies — event and festival operators who need crew for a build, a shift, or a strike. They never pay to look.

The flow, start to finish

Crew register free. Skills, travel radius, availability, rate, reference, date of birth, and any tickets they hold (forklift, telehandler, IPAF) which they self-declare.
A company either posts a job or browses the list. Post a job and we message the matched crew near their site; or browse the pool by skill, distance and date and check one person directly.
Crew say if they are free. They get a message and tap a link to say yes or no for those dates. The company sees who is available on their own job page, best match first.
The company unlocks the contact. Free while we build this, until CrewPool has filled 100 outside jobs. When charging starts it is charged to the company, never to the worker.
The company hires and pays the worker direct. They agree the rate and the dates person to person. We are not in that transaction. We never employ, supply, pay, or take a cut from the worker.

What we charge, and what we never charge

We charge

The hiring company, a flat fee to unlock a worker's contact details - currently £0, free while we build this.
Optional bundles / a season pass — still only ever to the company.

We never charge

The worker — nothing, ever. No fee to register, to appear, to be contacted, or to be hired.
No cut, margin or markup on the worker's pay. We never touch their money.

The trust layer

Crew build a record over time. A reference can be confirmed (shown as a badge). After a job, the hiring company reports who turned up: showed or no-show. Repeated reported no-shows mean a person stops being put forward; people who turn up build a clean record. We also rank crew when we match, by how well they fit the job and by reliability.

We're considering going further after a job ends: an email to the hiring company prompting a star rating plus free-text comments on the crew they used, shown publicly on that worker's profile. This is one of the questions for you — does a visible, scored review layer push us from "reporting what happened" (the current showed/no-show) into actively vetting and selecting candidates, which sits closer to a recruitment-agency function?

What we verify, and what we do not

Tickets (forklift, telehandler, IPAF)	Self-declared by the worker. We do not verify them. The hiring company checks the physical card on site.
Age	We hold date of birth so age-restricted work (for example alcohol service) can be gated or flagged.
Right to work	The company engages the worker directly, so our current assumption is that the right-to-work check sits with the hirer. This is one of the questions for you.
The pay itself	Agreed and paid company to worker. We never see it or handle it.

What we are, and what we are not

We are a connector and a directory: we introduce two parties and charge the hiring one for the introduction. We are not the worker's employer, we do not supply our own labour into a company's control, and we are never the worker's paymaster.

This page is a plain description of how the service works today, written for an advisor reading it cold. Nothing here is fixed; the reason for the call is to check it against the rules and tighten anything that needs it.